Here are a few of the frequently asked questions.
To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at help@noorvastra.com
Q. Where do you ship from?
A. We ship from our manufacturing units and warehouses located in Gujarat and Maharashtra. Please note, if you order multiple items, they might ship separately as different factories specialize in different areas of production.
Q. Is COD (Cash on Delivery) available?
A. Yes, COD is available across most locations in India.
Q. How long will it take for my items to arrive?
A. Orders typically take 3-7 business days to arrive, depending on demand and your shipping location.
Q. Is shipping really FREE?
A. Yes, shipping is FREE all over India.
Q. Do you provide a refund or return in case I face any issue with the product?
A. Yes, if you are not satisfied with the product, you can claim a refund* or request a replacement.
Q. How long will it take to receive a tracking number?
A. You will receive your tracking number within 1-2 business days of placing your order.
Q. Where is your company located?
A. Pune, Maharashtra, India.
Q. Will I receive a confirmation number when I place my order?
A. Yes, you will receive a confirmation email or SMS after placing your order. (NOTE: Please contact us if you don’t receive one within 12 hours.)
Q. Who can I contact if I have a problem with my order?
A. For any issues, email us at help@noorvastra.com, or call/WhatsApp us at +91 9699983600.
Q. How can I pay?
A. We accept all major Credit Cards, Debit Cards, UPI, Net Banking, and other payment options. COD is also available for most locations.
Q. Is Checkout on this site safe and secure?
A. Yes, you can be absolutely confident that all purchases on our website are secure.
Q. How do I cancel my order?
A. To cancel your order, contact us at +91 9699983600 or email your order details to help@noorvastra.com. (NOTE: Please contact us within 12 hours if you wish to cancel your order.)
